Name correction assistance
Name correction
The name on the ticket has to read as the name on the identity document. Where a record here carries an error, the desk files the correction the airline allows.
For bookings made through CCV Enterprises. Airline rules and fees apply, and nothing is changed until you approve a written quote.
Request a callbackContact usA mismatch between ticket and document can stop a traveler at the security checkpoint or the gate, so it is worth settling as soon as it is spotted. Carriers commonly permit a small correction: a transposed letter, a given name and family name the wrong way round, a middle name left off. Transferring a ticket to a different person is a separate matter and is generally not allowed at all.
The first step is to establish what the operating airline permits on this ticket and what it charges for it. Some corrections require the ticket to be reissued, which can bring a fare difference with it. The whole cost appears on the quote before anything is filed.
To keep the problem from arising, the desk asks you to read every name back against the traveler's passport or government-issued identity document before a booking is placed.
How it works
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Send the correct name
The booking reference and the name exactly as printed on the traveler's identity document.
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Policy established
An agent looks up the operating airline's rule for this kind of correction and the steps it requires.
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Quote and approval
Any airline charge and the desk fee, itemized, before the correction is filed.
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Corrected ticket sent
Once the carrier has amended the record, the ticket is reissued to you with the name right.
Questions about this service
The given name and family name are the wrong way round. Can that be corrected?
Usually. It is among the most common corrections and a good many carriers settle it without reissuing the ticket. The desk confirms the position with the operating airline.
The middle name is missing from the ticket. Is that a problem?
Often it is not, provided the given name and family name match the document. The desk checks the airline's guidance and reports whether a correction is worth filing.
Is there a charge for a correction?
It depends on the carrier and the fare. Some correct a minor error at no cost, others levy a charge or require a reissue. The quote separates the airline charge from the desk fee.
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