Amendment Policy

How to ask for a change

Write to contact@ccventerprises.com quoting your reference, or call +91 84399 39914. Say what you want changed and by when you need an answer. We will come back with what the supplier will allow and what it costs — including the possibility that it costs nothing, and the possibility that it cannot be done — before anything is altered.

Nothing is changed until you approve the revised total in writing. A conversation about a change does not change the booking.

What a change actually costs

Three things can make up the cost. The supplier's amendment charge, set by the hotel, villa operator or ground agent under the terms you accepted. A difference in rate, because the new dates or room price differently — this is often the largest part, and it can be a reduction. Our handling charge, which covers the work of rebooking and reissuing the documents and is stated in your quotation.

Where a change is needed because we made a mistake, you pay none of it.

Dates

A date change is a new availability search, not an adjustment. The property may have space at a different rate, or none at all. Peak dates, local holidays and festival weeks are the hardest to move into and the easiest to move out of. If the new dates cannot be held, you will have the choice of keeping the original booking or cancelling it under the Refund and Cancellation Policy.

Names, and correcting a spelling

Correcting a genuine spelling error is usually possible and should be raised the day you spot it. Substituting a different guest is not a correction, and many suppliers treat it as a cancellation and a fresh booking, with the cancellation terms applying in full. Tell us which of the two you are asking for, plainly, and we will tell you where it lands.

Occupancy, rooms and itinerary

Adding or removing a guest changes the rate and may change the room category or the villa. Adding a room is a fresh availability search. On a package, changing one night usually moves the transfers and the excursions around it, so the quotation will show the whole revised shape rather than one line.

What cannot be changed

Some rates are sold as non-amendable and non-refundable, and we will have told you so in the quotation before you approved it. A booking inside its final cancellation window is often effectively fixed. And a change we cannot get the supplier to accept is one we cannot make, however reasonable the request — in that case we will say so rather than leave it open.

Changes we have to make

Occasionally a supplier cannot honour a confirmed booking. We will tell you as soon as we know, offer the nearest equivalent at no extra cost to you, and if nothing acceptable exists, refund what we hold for that element. A change forced on us is not a change you pay for.