Reservation and Voucher Terms

What you receive, and when

When a booking is confirmed we send you a confirmation naming the supplier, the dates, the room or itinerary, the occupancy, the board basis, the total paid and the cancellation window, with our reference and the supplier's. Before you travel we send a voucher for each supplier, which is what you present on arrival.

A voucher is issued only against a booking that is paid as agreed. It is evidence of the arrangement; it is not a receipt for anything you settle directly with the supplier.

Check it the day it arrives

Read the confirmation as soon as you have it: every guest name against the document they will travel on, the dates, the occupancy, the board basis and the inclusions. Tell us about an error the same day. A mistake we made is ours to fix and we will fix it at our cost. A detail you supplied incorrectly can usually still be corrected at that stage; by the week of travel it may not be correctable at any price.

Names must match the document

A guest's name on the booking has to match the identity document they will present at check-in. Indian properties are required to record those details, and a mismatch can mean a refused check-in with no refund. A correction is handled under the Amendment Policy; some suppliers treat a name change as a cancellation and rebooking.

Vouchers are not transferable

A voucher is issued for the named guests and the stated dates. It cannot be sold, transferred to someone else or used on different dates. It carries no cash value and expires with the booking it belongs to.

If a supplier cannot find your booking

It happens, usually through a supplier's own system. Show the voucher, ask the property to check against the reference it carries, and call us straight away on +91 84399 39914 — we are reachable 24 hours a day, 7 days a week. Do not pay for the same room twice to resolve it on the spot unless we have told you to; if you have to, keep the receipt and we will pursue it. A booking we confirmed is one we will stand behind.

Unused services

A service you do not use — a night not taken, a transfer missed, an excursion skipped — is not automatically refundable. Whether anything is recoverable depends on the supplier's terms, and we will ask. Tell us as early as you can: a night cancelled two days out is occasionally recoverable, the same night cancelled on arrival almost never is.