Changing or cancelling a booking

This covers bookings made through this desk. If you booked directly with a hotel or through another agent, we cannot see or change that booking and you need to go back to whoever made it.

Every change has up to three parts: the supplier's amendment charge, the difference in rate because the new dates price differently, and our handling charge. The second is usually the largest, and it can be a reduction. We tell you all three before anything is altered.

The date your written instruction reaches us is the date the cancellation takes effect, and one day can move you across a charge band. That is why we ask for it in writing even when you have already telephoned.

How it works

1. 1

   Write to us with the reference

   Email contact@ccventerprises.com or call +91 84399 39914 and follow it up in writing. Say what you want changed and by when you need an answer.

2. 2

   We ask the supplier

   What they will allow, what it costs, and whether it is possible at all. Some rates are sold as unchangeable and we will have told you so.

3. 3

   You get the full position

   The supplier's charge, the rate difference and our handling charge, as a revised total — including when the answer is that it cannot be done.

4. 4

   You approve before anything changes

   Nothing is altered until you approve the revised total in writing. A conversation about a change does not change the booking.

5. 5

   New documents, or a refund statement

   A reissued confirmation and voucher, or a statement showing exactly where the money went.